Assessing the Effectiveness and Sustainability of Performance Management Systems in Land Administration: A Case Study of Tawana Land Board in Botswana.

Abstract

This study aimed to assess the effectiveness and sustainability of performance
management systems (PMS) in land administration, focusing on the Tawana Land Board as a
case study. Land administration is critical to economic development, and effective performance
management systems are vital for ensuring transparency, accountability, and efficiency in landrelated processes. The research sought to identify critical factors influencing the effectiveness and
sustainability of these systems, as well as to explore the challenges and barriers faced by the
Tawana Land Board in implementing and maintaining effective PMS. The study adopted a mixedmethods approach, utilizing quantitative and qualitative data collection techniques. Survey data
was gathered from employees at Tawana Land Board, providing insights into their perceptions of
the current PMS. The research examined the adequacy of training, the effectiveness of trainers,
the commitment of management, the availability of financial resources, and other challenges
impacting the implementation of PMS. The study also analyzed how well the PMS aligned with
sustainable practices, contributing to the long-term goals of the Land Board. The findings indicated
that while the PMS at Tawana Land Board had areas of effectiveness, significant challenges
hindered its overall sustainability. A notable proportion of respondents felt that training on PMS
implementation was inadequate, and the effectiveness of trainers was questioned by a significant
portion of the staff. Moreover, the study revealed a perceived lack of commitment from
management in fully supporting and implementing PMS, which further compromised the system's
effectiveness. Financial constraints were also identified as a significant barrier, with a substantial
portion of respondents indicating that limited financial resources affected the proper
implementation of PMS. In light of these findings, the study made several recommendations. It
emphasized the need for enhanced training programs tailored to address the specific needs of the
Land Board and to improve the effectiveness of trainers. The research also highlighted the
importance of management's active commitment and support in driving the success of PMS.
Additionally, securing adequate financial resources was recommended as crucial for the sustained
effectiveness of the system. The study also suggested that further research be conducted in other
land boards and in different geographical contexts to compare the challenges and successes of
PMS implementation across various settings.